Complaints Policy & Procedures

We care about what you think

The policy of this School is to work in partnership with parents/carers and the wider community . We try hard to do our best for all our pupils/students. Your views help us plan for the future. We like to know when things are going well. We also want parents/carers to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.

Our commitment to you

• We will deal with your concern or complaint in a professional manner.
• It will be looked into thoroughly , fairly and as quickly as possible.
• We will keep you up – to – date with what we are doing.
• We will apologise if the school has made a mistake.
• We will tell you what we are going to do to put things right.